Terms of Service

Last updated: June 2026

• Provider: Kyvora Inc. (“tavara,” “we,” “us,” or “our”), a Delaware corporation (United States)
• Principal place of business: 14460 Falls of Neuse Road, Ste 149, Raleigh, NC 27614, United States
• Registered office (Delaware): c/o GKL Registered Agents of DE, Inc., 9 East Lockerman Street, Suite 311, Dover, DE 19901, United States
• Hosting provider: Vercel Inc. (United States)
• DMCA agent (United States): Kyvora Inc., 14460 Falls of Neuse Road, Ste 149, Raleigh, NC 27614, United States — help@tavara.ai
• Contact: help@tavara.ai

01Preamble and scope

1.1. These Terms of Service (the “Terms”) govern access to and use of the tavara service, a conversational platform powered by artificial-intelligence models (the “Service” or “Services”), accessible via the website tavara.ai and any associated application.

1.2. The Services include, in particular, access to AI-powered conversational tools, generation of responses, image generation, assisted web search, document analysis, and any feature, content, subscription or one-time purchase made available through the platform.

1.3. These Terms constitute a legally binding agreement between you (the “User” or “you”) and Kyvora Inc. By accessing the platform, creating an account or subscribing, you acknowledge that you have read, understood and accepted these Terms, together with our Privacy Policy and Cookie Policy, which are incorporated by reference.

1.4. Geographic scope. These Terms apply to all Users of the Service, wherever they reside. Certain provisions vary depending on your country of habitual residence: Sections 16, 29, 30 and 36 to 38 contain stipulations specific to certain jurisdictions, in particular the European Union (“EU/EEA”), Switzerland, the United Kingdom, and the United States (“US”). In the event of a conflict between a general provision and a jurisdiction-specific provision applicable to you, the specific provision prevails.

1.5. If you do not accept all or part of these Terms, you must not access or use the Services.

1.6. Language. These Terms are available in several languages. The governing version is the one in the language of the market for which the Service is provided to you: the French version governs in France and other French-speaking EU/EEA territories; the English version governs in the United Kingdom, the United States and English-speaking territories. Other translations are provided for information purposes only.

02Acceptance and changes to the Terms

2.1. We reserve the right to amend these Terms at any time to reflect changes to our Services, our legal obligations or our practices. The last-updated date appears at the top of this document.

2.2. In the event of a material change, we will inform you by reasonable means (in-app notice, email, message on the site) at least thirty (30) days before the new Terms take effect, save for legal or regulatory urgency.

2.3. Continued use of the Services after the changes take effect constitutes acceptance of the new Terms. If you reject the changes, you must stop using the Services and, where applicable, cancel your subscription before the effective date.

03Description of the Service

3.1. tavara is a conversational interface that allows the User to interact with various language models and third-party AI systems in order to obtain automatically generated responses, produce content, search for information or analyze documents.

3.2. The Service includes, without limitation:

• Access to various AI models (for example: GPT, Claude, Gemini, DeepSeek), whose availability may change over time;
• Conversational text generation;
• AI image generation;
• Web search and real-time monitoring;
• Analysis of uploaded documents and images;
• Organization of conversations into projects, history and search within conversations;
• Sharing of conversations between users (where applicable);
• Long-term memory (where applicable).

3.3. The specific features available to a User depend on the plan subscribed to and may be adjusted over time.

3.4. The Services are provided “as is” and “as available,” subject to applicable statutory warranties (see Section 23). We reserve the right to modify, suspend or discontinue all or part of the Service at any time.

3.5. The Services are not intended to replace qualified professional advice and must not be used for critical decisions, in particular in medical, legal, financial, or safety matters (see Sections 6 and 22).

04Plans and add-ons

4.1. tavara offers several plans: a limited free plan, a promotional-priced trial, and various paid subscriptions granting access to extended features.

4.2. The precise content of each plan, as well as its pricing structure, are described on the subscription page at the time of purchase and summarized in Section 13.

4.3. Certain features may be offered in beta, in early access, or for a limited time. We reserve the right to modify or withdraw such features at any time, subject to rights already acquired by the User.

4.4. In the event of a material change reducing the features of a paid plan, we will use reasonable means to inform you and offer you a pro-rata refund or a migration to an equivalent plan, in accordance with applicable law.

05Usage limits

5.1. Each plan, including trial offers, is subject to usage quotas intended to ensure fair access, preserve the performance of the Service and control operating costs.

5.2. These quotas may include: a maximum number of messages or requests per day or per billing cycle, caps on image generation, file-size limits for uploads, or restrictions on access to certain models.

5.3. The quotas applicable to each plan are indicated on the subscription page or in your account area.

5.4. Reaching a quota, a temporary unavailability of a feature, or a restriction on access to a particular AI model does not give rise to a refund, except as provided by law.

5.5. We reserve the right to monitor usage in order to detect and prevent abuse, fraudulent behavior or breaches of these Terms.

06Use of artificial-intelligence technologies

6.1. The Services rely on artificial-intelligence technologies, in particular large language models (LLMs) operated by tavara or by third-party providers. In accordance with Regulation (EU) 2024/1689 (the “AI Act”), the User is informed that they are interacting with an AI system.

6.2. The responses generated by the Service (the “Output”) are produced automatically by probabilistic algorithms. They have not undergone human review and may contain errors or information that is outdated, partial, biased or fabricated (“hallucinations”).

6.3. AI-generated content, in particular images, may be subject to technical marking intended to identify it as generated or modified by AI, in accordance with the AI Act.

6.4. You acknowledge and accept that:

• Output must not be regarded as a definitive or authoritative source of information, or as a substitute for qualified professional advice;
• Use of the Output is your sole responsibility;
• It is your responsibility to verify the relevance, accuracy and lawfulness of the Output before any operational, professional or public use;
• The Services must not be used in high-risk contexts as defined in Annex III of the AI Act.

6.5. The models, providers and technical parameters underlying the Service may be changed at any time, which may affect the form, tone, length and nature of the responses.

07Information for parents and legal guardians

7.1. The Service is intended for persons who have reached the minimum age set out in Section 8.

7.2. Given the open and probabilistic nature of AI Services, the Output may occasionally contain elements unsuitable for a young audience, despite the moderation filters in place.

7.3. If you are a parent or legal guardian and authorize a minor to access the Service, it is your responsibility to supervise such use and to put in place appropriate parental controls.

7.4. If we become aware that a minor below the required age has accessed the Service in breach of these Terms, we will take appropriate steps to suspend or delete the account and associated data.

7.5. For any concern, contact us at help@tavara.ai.

08Minimum age and protection of minors

8.1. Minimum age. The Service is accessible from the age of thirteen (13). No person under 13 may create an account or use the Service; we do not knowingly collect data concerning a child under 13, in accordance with, among others, the Children’s Online Privacy Protection Act (COPPA, 15 U.S.C. § 6501 et seq.) in the United States.

8.2. Minors and parental consent. If you are a minor under the law of your country of residence, you may use the Service only with the authorization and under the supervision of a holder of parental authority. Where required by law (in particular Article 8 GDPR, under which the age of digital consent ranges from 13 to 16 depending on the Member State), a minor’s registration is subject to the verifiable consent of a parent or guardian.

8.3. Paid subscriptions. Subscribing to a plan and any paid purchase are reserved for persons with full legal capacity (generally 18 years of age or older). Where a minor accesses a paid plan, it must be subscribed to and paid for by a holder of parental authority, who assumes responsibility for it.

8.4. Protection of minors and age-appropriate design. We implement content filters and moderation measures intended to limit minors’ exposure to sensitive content, and we strive to comply with age-appropriate design principles (in particular the UK Age Appropriate Design Code and the California Age-Appropriate Design Code). These filters cannot, however, guarantee the complete absence of unsuitable content (see Section 7).

8.5. Verification. We reserve the right to request proof of age or parental consent at any time, and to suspend or delete any account that does not comply with this Section.

09User account

9.1. Access to the Services requires the creation of a user account. You undertake to provide accurate, up-to-date and complete information.

9.2. You are solely responsible for the confidentiality of your credentials, for any activity carried out from your account, and for the security of the devices and networks used.

9.3. You undertake not to share your credentials. Any unauthorized access must be reported to help@tavara.ai.

9.4. Your account is strictly personal and non-transferable.

9.5. We reserve the right to suspend or terminate your account in the event of a breach of these Terms.

9.6. By creating an account, you consent to receive certain essential operational communications.

10License to use

10.1. Subject to your compliance with these Terms, Kyvora Inc. grants you a limited, non-exclusive, non-transferable, non-sublicensable and revocable license to access and use the Service, for personal and non-commercial use.

10.2. You undertake not to:

• Copy, modify, distribute, sell, resell, rent or sublicense the Service;
• Reverse-engineer, decompile or disassemble;
• Use the Service to train other competing AI systems;
• Carry out scraping, automated benchmarking, or mass data extraction.

10.3. No ownership right is transferred to you in the Service, the models, or the algorithms.

11AI-generated content (Output)

11.1. Your input data (Input). You retain the rights you hold in the data you submit. By submitting it, you grant us a non-exclusive, worldwide and royalty-free license to use it solely for the purposes of providing, securing and improving the Service.

11.2. The Output. Subject to your compliance with these Terms, we grant you a license to use the generated Output for personal or internal professional purposes.

11.3. License limits:

• Output may not be original and may be similar to Output generated for other Users;
• We do not warrant that the Output is free of third-party rights;
• You must not use the Output to train other competing AI models.

11.4. We reserve the right, without being obliged to do so, to monitor, moderate or remove any Output that breaches these Terms.

12Reserved rights

12.1. Kyvora Inc. reserves all rights not expressly granted.

12.2. We reserve the right to modify, suspend or discontinue all or part of the Service.

12.3. Nothing prevents Kyvora Inc. from developing similar or competing products.

13Subscriptions, trial and payment

13.1. Available plans

Prices in Euros are stated inclusive of VAT.

13.1.bis. Price adjustment by currency and region

The prices above are stated in Euros for reference. For Users residing outside the Euro area, the price actually displayed and charged may differ from the reference price and may vary over time. The applicable price may be displayed and charged in the local currency, converted at the exchange rate in effect, and adjusted according to local taxation and market conditions. The final price is presented to you clearly and prominently before you confirm your order; the amount charged will be the one displayed at that step.

13.2. Promotional-priced trial

By subscribing to the 7-day Full Access offer at €0.99, you obtain access to all premium features for 7 calendar days. At the end of the trial period, and absent cancellation at least 24 hours before its end, your subscription will automatically convert into a monthly subscription at €29.99 per month. This information is reminded to you clearly and prominently at the time of payment.

13.3. Payment methods

Payments are processed via our payment provider (Stripe, PayPal, Apple Pay, Google Pay, etc.). Depending on your country of residence, payment for the trial may be technically processed as two separate transactions whose sum equals the total amount announced.

13.4. Automatic renewal

Paid subscriptions renew automatically until cancelled. EU/UK/CH Users: in accordance with applicable consumer law (in France, Article L.215-1 of the Consumer Code), prior notice is given no later than one month before the initial term. US Users: in accordance with applicable state laws (California ARL, Cal. Bus. & Prof. Code §§ 17600 et seq.; NY Gen. Bus. Law § 527-a, etc.), you acknowledge having received, clearly and prominently before subscribing, all required information.

13.5. Price changes

Any price change will be notified to you at least 30 days before it takes effect.

13.6. Payment failure

In the event of failure, we reserve the right to suspend access until the situation is resolved.

13.7. Taxes

EU/UK/CH prices include applicable VAT. US prices exclude state taxes.

13.8. Billing complaints

To be sent to help@tavara.ai within a reasonable time.

14Security

14.1. Reasonable technical and organizational measures in accordance with Article 32 GDPR.

14.2. No system is completely infallible. Reports to help@tavara.ai.

14.3. You undertake not to test, probe, circumvent or disrupt the security measures.

14.4. In the event of a data breach, notification in accordance with Articles 33 and 34 GDPR.

15Termination and cancellation

15.1. Cancellation by the User

Cancellation at any time, free of charge and without justification, from the “My account” > “Subscription” > “Cancel” area (cancellation button as required by applicable consumer law, e.g., Article L.215-1-1 of the French Consumer Code) or by email to help@tavara.ai. Cancellation takes effect at the end of the current billing period.

15.2. Cancellation during the trial period

At least 24 hours before the end of the trial to avoid being charged.

15.3. Termination by tavara

In the event of a material breach, fraud, or security risk.

15.4. Consequences

End of the license; data handled in accordance with the Privacy Policy.

15.5. Discontinuation of the Service

Pro-rata refund of prepaid and unused amounts, where applicable.

16Right of withdrawal (EU/EEA/UK/Switzerland only)

16.1. Principle

A 14-day withdrawal/cancellation period from subscription (EU Directive 2011/83/EU; in France, Articles L.221-18 et seq. of the Consumer Code; in the UK, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).

16.2. Exercise

An unambiguous notification to help@tavara.ai, or the model withdrawal form provided in an annex.

16.3. Exception: immediate performance

You expressly request the immediate commencement of performance and waive your right of withdrawal via a separate checkbox at payment (e.g., Article L.221-28, 13° of the French Consumer Code).

16.4. Without an express waiver

Full refund within 14 days of the request.

16.5. US Users

No general federal statutory withdrawal period. See Section 36.

17User obligations

17.1. Lawful, fair and compliant use.

17.2. Responsibility for the Input submitted and for the use of the Output.

17.3. Prohibitions including: unlawful uses, submission of third-party personal data without a legal basis, training of other AI, scraping, impersonation, use from sanctioned countries.

17.4. Warranty that you hold the necessary rights in the content submitted.

18Prohibited uses

Express prohibitions: unlawful/defamatory/hateful content, pornographic content or content exploiting minors, deepfakes, content harming physical/psychological integrity (suicide, self-harm, eating disorders), phishing/malware, large-scale political manipulation, circumvention of moderation measures, automated decisions contrary to Article 22 GDPR, high-risk AI Act uses without compliance. Breach = immediate suspension without notice or refund.

19Content policy

19.1. tavara’s commitment to safe and lawful use.

19.2. Right (without obligation) of monitoring and moderation.

19.3. No general monitoring obligation (Article 14 of Directive 2000/31/EC, Article 7 DSA).

19.4. Reports to help@tavara.ai.

20Indemnification

20.1. Subject to mandatory consumer provisions, indemnification by the User for claims arising from: breach of the Terms, breach of the law or of third-party rights, fraud/willful misconduct.

20.2. Does not apply where the claim results from a breach by tavara.

21Limitation of liability

21.1. Mandatory provisions. No limitation for: fraud, willful misconduct, harm to life or physical integrity, statutory consumer warranties.

21.2. Other than 21.1, exclusion for: indirect damages, damages resulting from use of the Output without verification, force majeure, third-party interference.

21.3. Cap at the amount paid for the Service over the preceding 12 months.

21.4. US provision (ALL CAPS).

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KYVORA INC., ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE SERVICES, ANY OUTPUT, OR THESE TERMS. IN ALL CASES, THE AGGREGATE LIABILITY OF KYVORA INC. SHALL NOT EXCEED THE AMOUNTS PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

22Health disclaimer

22.1. Medical/paramedical/psychological/wellbeing content is provided for purely informational and general purposes.

22.2. tavara is neither a healthcare professional nor a medical device (Regulation (EU) 2017/745).

22.3. Prohibitions: obtaining/providing/acting on medical advice, substituting a consultation, use in an emergency.

22.4. Emergencies: 911 (US), 999 (UK), 112 (EU emergency number).

23Warranties

23.1. Statutory warranties for EU consumers preserved (conformity warranty, latent defects).

23.2. Other than statutory warranties, the Service is provided “as is” and “as available.”

23.3. US provision (ALL CAPS).

THE SERVICES AND ALL OUTPUT ARE PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS," WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, KYVORA INC., ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS HEREBY DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT.

24Interim measures

Right for tavara to seek interim or protective measures (injunctions, seizure for counterfeiting, etc.) on an expedited basis, without demonstrating quantified harm or posting a bond.

25Force majeure

No liability for tavara in the event of an external, unforeseeable and irresistible event (natural disasters, pandemics, wars, governmental decisions, major provider failures, large-scale cyberattacks). Right to terminate after 30 days, with a pro-rata refund.

26Intellectual property

26.1. tavara elements (software, models, interfaces, code, content, designs, logos, trademarks) = exclusive property of Kyvora Inc. or its licensors.

26.2. No right granted other than the limited license in Section 10.

26.3. Prohibition on unauthorized use of the trademarks.

26.4. Feedback and suggestions = non-confidential, license to use without restriction for tavara.

27Protection of personal data

27.1. Processing governed by the Privacy Policy.

27.2. Kyvora Inc. = data controller. Contact: help@tavara.ai.

27.3. AI sub-processors. Input is transmitted to third-party providers (OpenAI, Anthropic, Google, etc.).

27.4. Complaints. The CNIL (France), the FDPIC (Switzerland), the ICO (United Kingdom), or your local EEA supervisory authority.

28Third-party links and services

Third-party links and integrations are provided without warranty or liability on the part of tavara.

29Governing law, jurisdiction and mediation

29.1. General principle (Delaware law)

29.1.1. Governing law: these Terms are governed by the law of the State of Delaware (United States), without regard to its conflict-of-laws rules, and by US federal law where applicable.

29.1.2. Mandatory reservation for EU/EEA/UK/Switzerland: if you reside in the EU/EEA, the United Kingdom or Switzerland, this choice of law may not deprive you of the mandatory provisions (in particular consumer and data-protection provisions) of your country of habitual residence (Article 6 of the Rome I Regulation (EC) No 593/2008 and equivalents). You retain the right to bring proceedings before the courts of your place of domicile (Brussels I bis Regulation (EU) No 1215/2012 and equivalents).

29.2. US Users

Law of the State of Delaware; subject to the arbitration agreement (Section 36), exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware.

29.3. Consumer mediation (EU/EEA/UK/Switzerland)

• Consumer ombudsman (France): to be designated before opening sales to French consumers.
• European Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr

29.4. Other jurisdictions

Law of the State of Delaware, subject to the mandatory provisions of the User’s country of habitual residence.

30Class actions

30.1. EU / EEA / UK / Switzerland

Right to collective/representative action preserved (Article L.623-1 of the French Consumer Code; Directive (EU) 2020/1828).

30.2. United States

Arbitration agreement and waiver of class actions (Section 36), with a 30-day opt-out.

31Changes to the Terms

See Section 2.

32Waiver

Failure to exercise a right does not constitute a waiver of the right to invoke it later.

33Headings

Headings are for readability and have no interpretive effect.

34Severability

The invalidity of one clause does not entail the invalidity of the Terms as a whole.

35Entire agreement

Terms + Privacy Policy + Cookie Policy = the entire agreement between the parties.

36US arbitration agreement (US Users only)

36.1. Scope

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO RESOLVE DISPUTES WITH KYVORA INC. THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION AND CONTAINS A WAIVER OF YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, OR JURY TRIAL. Governed by the Federal Arbitration Act (9 U.S.C. §§ 1 et seq.).

36.2. Pre-dispute notice

60 days of attempted amicable resolution, notice to help@tavara.ai + letter to the Registered Agent.

36.3. Individual JAMS arbitration

JAMS Streamlined Arbitration Rules (or Comprehensive if > USD 250k). Venue: Wilmington, Delaware, or the User’s county of residence, or videoconference.

36.4. Class-action waiver

YOU AND KYVORA INC. AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, COLLECTIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDING.

36.5. Jury waiver

EACH PARTY HEREBY WAIVES ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY.

36.6. Small Claims Court exception

The right to bring a claim in a Small Claims Court in the county of residence is preserved.

36.7. Interim measures

The right to seek interim/protective measures from the courts is preserved (IP, irreparable harm).

36.8. Opt-out

Written notice to help@tavara.ai within 30 days of accepting the Terms.

36.9 & 36.10

Standard survival and severability of this arbitration agreement.

37State-specific provisions (US)

37.1. California

• CCPA/CPRA: rights of access, correction, deletion, opt-out of sale/sharing, limitation of sensitive information, non-discrimination.
• Shine the Light (Cal. Civ. Code § 1798.83).
• California Automatic Renewal Law.
• Notice for Minors (Cal. Bus. & Prof. Code § 22581).

37.2. Other States

Virginia, Colorado, Connecticut, Utah, Texas and other States with a comprehensive privacy law (VCDPA, CPA, CTDPA, UCPA, TDPSA, etc.) — equivalent rights.

37.3. New York

N.Y. Gen. Bus. Law § 527-a (automatic renewal).

37.4. New Jersey

Limitations in Sections 21 and 23 are unenforceable where prohibited by N.J. Stat. § 56:12-15 (TCCWNA).

38DMCA procedure (United States)

38.1. Anti-infringement policy

In accordance with 17 U.S.C. § 512.

38.2. Takedown Notice

Elements required by 17 U.S.C. § 512(c)(3): signature of the rights holder; identification of the protected work; identification of the allegedly infringing content (URL); complete contact details; good-faith statement; statement under penalty of perjury.

DMCA agent address: Kyvora Inc., 14460 Falls of Neuse Road, Ste 149, Raleigh, NC 27614, United States — help@tavara.ai.

38.3. Counter-notification

In accordance with 17 U.S.C. § 512(g)(3). Restoration within 10–14 days unless court action is taken.

38.4. Repeat infringers

Account closure in accordance with 17 U.S.C. § 512(i).

39Contact us

For any question relating to these Terms, your account, billing, security, data protection, content reports, US disputes or DMCA notices: help@tavara.ai.